 How does the order process work?
Ordering is easy with our secure online shopping cart.
After you choose which size you would like to have your vintage metal photo
panel created on, simply upload your digital image and select whether or not you
need any advanced editing done to your photo before it is processed. If you do
elect to have advanced editing done, you may leave your descriptive message in
the custom editing box.
Here is an overview:
- Select what size you would like to
purchase
- Upload your image where prompted
- Select whether or not you would like
advanced editing performed on your photo
- If you elect advanced editing,
please describe what you would like to have done
- Click on the "add to cart" button
and you will be taken to your shopping cart
- If you have not already logged in,
it will ask you to do so. If you are a new customer, you will enter your
information at this time.
- Your shopping
cart will appear with your order, shipping method and fee. Complete the
checkout process and your order will be produced.
What resolution should my image be for uploading?
We typically like
to say the higher the resolution, the better. The resolution from most current
digital cameras works perfectly for your vintage metal photo panels. If
your camera is 5 mega pixel or higher and you've taken the photo at the highest
setting with excellent lighting, you won't have a problem. If your image is
grainy or unfocused, then it will have to print that way on your photo
panel. Unfortunately, we are unable to make an out of focus, lowly-lit
or grainy photograph look like a professional high resolution
photograph. Please see some of our examples to get a better idea
of how your image will ultimately print.
What image file formats do you accept?
We accept JPEG, Bitmap (.bmp) and GIF (.gif) image files.
Can I use my traditional
flat prints?
Yes, you can. You have three options:
1.) Mail them to us. You can send your photos to our address below with your
contact information including email and daytime phone numbers. Once we receive
your order, we will contact you to review your order and product requirements.
If this is a valuable photo, please make sure you send it utilizing a trackable
shipping carrier. We will return your original photos with your metal photo
panels. If you are sending the original to us for scanning, we can accept prints
up to 9" x12" in size. Be sure to properly secure your photos in a photo mailer
to prevent damage in shipping.
2.) Scan your photos. If you are scanning your own photos, you should use a
flatbed scanner with a minimum resolution of 300dpi. Make sure you save in RGB
JPEG mode. Use a high quality, low compression setting. See the suggested
resolutions above for best results. Once you have your final acceptable image,
you can then upload it to our site.
3.) Retail Stores. There are many retail stores that will scan your photo for
you and copy to a CD or DVD. Just be sure and share with them the scanning
requirements above.
Can I see my image before you print it?
We would not be able to meet the demands of production if we were to send out
a proof of every photo before printing; however, we utilize the greatest care
and the most talented in-house creative design team to work your photos and
guarantee to produce the best quality image possible from the photo that you
provide.
Do you have frame options?
Each one of our vintage metal photo panels has four holes for easy hanging.
You may also use an adhesive alligator clip on the back, in order to hang
with just one hole.
Our photo panels are quite amenable to also being framed; however, we feel
that using a frame with glass would diminish the true feel of these magnificent
vintage prints. If you wish to frame your new photo panel, we suggest that
you do so without using the glass.
Can you print all of my professional pictures?
Please be sure that the images that you upload to us do not contain any
copyright marks. We are not permitted to reproduce copyrighted material. Since
you are uploading your own product, it will up to you to make sure you are not
violating any copyrights.
Are there any restrictions on what type of photos can be printed?
You can print any digital image onto metal photo panels. There are no
restrictions on what subjects can be printed; however, we reserve the right to
refuse orders with questionable content. You also must be the copyright owner of
the image or have obtained permission for reproduction from the copyright
owner.
How do you ship?
We ship your product using the best possible way to get your product to you
safely and in a reasonable amount of time. We typically use UPS and Federal
Express, but sometimes the United States Post Office does a better job in
certain locations. If you do not receive your product within 7 days after your
purchase has been made, please contact our support email and we will get back to
you within one business day.
What are your shipping charges?
Shipping charges are based on the size, weight, value and destination of your
package. Your shipping charge will be calculated prior to your entering your
payment information and will allow you to make any changes.
What if I want to ship my metal photo panels to someone else as a gift?
While we do not offer gift wrapping services, we are happy to ship your metal
panels directly to your giftee, in order to save you additional postage costs.
When you place your order, you will be prompted to supply both a billing
address and a shipping address.
Do you ship internationally?
Yes, we do ship internationally. The fees for international shipping
will be calculated during checkout and will include everything including customs
and duties.
Do you provide rush service?
Yes,
we do. Our metal panels are typically produced in approximately 3 – 5
business days. For a moderate convenience fee, you may opt to have your metal
panels created within 36 hours and then choose either overnight or Priority
2-day shipping service.
Are you able to print text on my panel, such as names, dates or other information?
Of course, we are happy to add text to your custom metal photo panels. Adding text to your panel is considered an "Advanced Editing" fee and you should choose "Yes" for advanced editing when checking out. If you include advanced editing instructions but do not choose "Yes" for advanced editing, it will cause your order to be delayed, as there is a fee for advanced editing.
Why does it take about a week to print my metal photo panels?
All metal photo panels are printed with the utmost of care and the highest
quality printing techniques. We could not mass produce the masterpieces
that we have earned our reputation for producing by churning out fast products
on a daily basis. Each metal panel needs the proper time to be made into a true
artwork.
What if my product arrives damaged?
If you notice your package is damaged while your delivery person is still
present, please let the delivery driver know and have them note the damage.
Please handle your prints carefully. We cannot replace a print that is damaged
from mishandling after you receive it.
We have a very low rate of damaged packages; however, accidents do happen. If
your package arrives damaged, please take photographs of the damage and contact
us as soon as possible.
Do you guarantee your product?
Yes, we do! If for any reason you're not completely satisfied within fourteen
days of shipping, please contact us for exchange or refund information and a
return authorization form. We guarantee that the quality of your metal
panels will be the best that they can possibly be, given the images that you
have provided.
Do you offer custom sizes?
We have several different sizes to choose from; however, we are able to
create custom sizes within the range of our standard sizes. If you need a custom
size for your photo or project, please contact us for a quote.
What if my rectangular photo is not a good fit on your square panel?
If you originally ordered a 12" x 12" panel and your photo is too rectangular for a square print, we are happy to offer you an upgrade to a 12" x 15" panel for an additional $25. In most cases, this will be a more than sufficient solution for sizing and you may still use the same precious rectangular photo in your collage.
I am a professional. Do you offer discount prices and quantity pricing
to the industry?
Yes, we do. Please contact customer support for more information.
What payment methods are accepted?
We accept Visa, MasterCard, Discover
and American Express. Your card will be charged at the time of checkout so that
the work on your custom made vintage metal photo panels may
be begun just as soon as possible thereafter.
The order said it was
declined or the transaction could not be completed. Why?
For security reasons, our merchant services provider verifies that all
billing information for the credit card matches what the bank has on file. If
the billing address you entered does not match the card you used, the
transaction will be declined. Be sure to also verify that the account number,
expiration date and security code are all typed correctly.
If
you still have trouble, there may be a communication error with your bank.
Please contact them for more information or contact our customer support
department for assistance.
What if I made a mistake and need to cancel my order?
If you have made a mistake with your order or need to cancel it, contact us
immediately to make corrections. Please call during our business hours of Monday
– Friday, 9:00 am – 5:00 pm Eastern Standard Time. After hours, you may
email our customer service department.
We typically start the production process within a few hours of your order.
Once the order has been processed, unfortunately we cannot make changes.
Why doesn't my coupon code work?
Please check the code and make sure you have entered it correctly. Make sure
the coupon has not expired. If you have a valid coupon and it still does not
work, you should contact customer service for assistance.
What if I forgot my password?
If you forget your password, go to the Log In page and click the link that
says “Forgot your password?” You will be prompted to enter in the email address
from the account and the site will email you instructions. Your existing
password or a temporary password will be sent to you.
Vintage Metal Photo Panels are printed
on aluminum that has a coating applied with state-of-the-art coating machines.
The coating that is applied sometimes contains some small imperfections such as
small divots or bumps. We inspect each sheet very carefully and if there are
imperfections, we place them in the most unobtrusive parts of the image. We
cannot remake prints due to these unavoidable imperfections. In order for
your photo panels to have our signature vintage look, your colors will vary
dramatically from your original photo. Please understand that your
masterpieces could not otherwise be created.
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